![]() ![]() The lady who answered my phone kept insisting that she will extend my free trial. I called them, mentioning that I want to cancel my subscription. I thought there would be an online instructor, but still I couldn’t find that. Additionally, the class was pre-recorded, there’s nowhere to ask questions (or maybe I couldn’t find it). But then, they bombarded my emails and messages with deals. So I assumed that was my mistake, and I didn’t complain about that. I tried to close it, but somehow it didn’t work on my phone and voila I accidentally clicked on the pop up, and it automatically charged me 39.95$. A pop-up that prompted me to buy their tool kit. I logged into my Shaw Academy account by my phone. ![]() I had had bad experience with them just right after I registered for the course. Just less than 2 weeks after I signed up for a 4 weeks free trial Web Development course, I called them to cancel my subscription. I haven’t written a bad review before, but Shaw Academy made me to do so. Thank you very much for your time and Stay Safe. The membership will be cancelled at the end of term. We have now stopped the auto renewal and please be assured that you will not be charged for your membership unless you reactivate. You came to us with certain goals in mind and I want to help you achieve them as they were and are important to you and they are important to me so let’s get into solution mode and focus on what we can and will do. All of that being said it is my role to ensure you as a customer, are satisfied with the services received and that you continue to benefit from our exceptional courses. In terms of processing a refund, unfortunately, this is not something we can do as the free trial was made available to you as per the terms and conditions you agreed to upon registration. Since you did not cancel during your trial period, payment was processed as per the terms and conditions associated with your membership. ![]() All aspects of this were made clear at registration, within your member’s area and via communications. We have reviewed your account and found that you had subscribed using your debit/credit card/payment method and availed of a 28-day free trial after which payment would be made. Hi Daveon, We are sorry to hear about your experience and inconvenience caused to you. ![]()
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